If your promo code isn’t working, don’t worry—there are a few common reasons this can happen. Start by double-checking the details below to make sure everything lines up.
Check the Promo Code Terms
Promo codes often come with specific conditions. Be sure to review:
- Expiration date – The code may no longer be valid
- Eligible dates/times – Some offers are limited to "booked by" and "held by" dates
- Location restrictions – Not all promos are available at every center
- Offer requirements – Specific packages or experiences may be required
Enter the Code Correctly
- Make sure there are no typos or extra spaces
- Enter the code exactly as shown, including capitalization if applicable
Still Not Working?
If you’ve checked the details and your promo code still isn’t applying, our team is here to help.
For the fastest support, submit a request so we can review your booking and promo details.